Privacy Statement
Effective May 31st, 2024
AppColl, Inc. (“AppColl”, “We”) is committed to protecting
your privacy. This privacy statement describes how we collect and use the
personal information you provide on our website and services (“Platform”). It
also describes the choices available to you regarding AppColl’s
use of your personal information and the steps you can take to access this
information and to request that we correct, update or delete it.
Personal Information We Collect
We collect information about you directly from you and
automatically through your use of our Platform. We may combine information
automatically collected with other information that we have collected about you
including from publicly available sources.
To protect yourself and your information, we encourage you
to provide only that information that is necessary for using our Platform.
If you provide us personal information about others, or if
others give us your information, we will only use that information for the
specific reason for which it was provided to us.
AppColl is not intended to be used by children under
thirteen (13) years of age and we do not knowingly collect personal information
from children under 13. If we discover that a child under 13 has provided us
with personal information, we will promptly delete such personal information
from our systems.
Information Entered by You
Contact information
such as name, email, address, phone number. We collect basic contact
information when you request an on-line demo or a free trial of our system.
This information is used to contact you for the purposes of setting up the demo
or the free trial. We may also contact you subsequently with additional
information. After you purchase our service you may enter more detailed personal
information into the contacts database for your account in our system.
Billing Information
such as credit card number, expiration date, billing address. When first
using our service, you may enter payment information, such as credit card
numbers and billing addresses. All billing information is stored by our third-party
payment processing service providers. We do not store any billing information
directly.
Information Collected Automatically
Like many websites, we and our service providers use
cookies, web beacons and other technologies to receive and store certain types
of information when you interact with us through your computer or mobile device
subject to your opt-out preferences. Using these
technologies helps us customize your experience with our Services, improve your
experience, and tailor marketing messages. Here are some of the types of
information we collect:
Public Intellectual Property Databases. We make use of publicly
available intellectual property databases to extract and collect information on
patent and trademark filings, primarily to simplify the account setup process.
This information may contain personal information about you including your name
and address.
Log & Device data. When
you use AppColl, our servers automatically record information (“log data”),
including information that your browser sends whenever you visit our Website.
This log data may include your web address you came from or are going to, your
device model, operating system, browser type, unique device identifier, IP
address, mobile network carrier, and time zone or location. We also maintain
detailed logs of activity in the system, such as when someone logs in, when information
in your account is changed, or when data is imported/exported to/from your
account. These logs identify who performed the activity and when they did it.
The log may also include the IP address of the user.
Cookie data. Depending
on how you’re accessing our products and subject to your
opt-out preferences, we may use “cookies” (a small text file sent by your
computer each time you visit our website, unique to your AppColl account or
your browser) or similar technologies to record log data. When we use cookies,
we may use “session” cookies (that last until you close your browser) or
“persistent” cookies (that last until a specified date, or you or your browser
deletes them). For example, we may use cookies to keep you logged in to the
Platform. Some of the cookies we use are associated with your AppColl account
(including personal information about you, such as the email address you gave
us), and other cookies are not.
Other Web Site Analytics
Services. We use third party service providers such as Google
Analytics to provide certain analytics and user interactions services to AppColl
in connection with our operation of our Platform, including the collection and
tracking of certain data and information regarding the characteristics and
activities of visitors to AppColl. All information stored when performing web
site analytics is anonymized, removing any personal information.
Information Used to Fulfill Our Contractual Obligations
We may use your personal information in the following ways
to fulfill the contractual obligations specified in our service agreement:
Send notifications
and messages to you during your use of the Platform. For example, we may
send you an email when an important patent docketing deadline becomes due.
Populate government
and other forms. Various forms are used during the process of invention
management and patent prosecution. These forms are often submitted as part of
the patent application process and frequently include personal information.
Product improvement. We will use information from you about your use of,
or interest in, our features, products, services, or content. We do this to
help make our products better and to develop new products.
Provide customer
support. We will communicate with you to answer questions, provide training
and resolve issues you have when using our service.
Administrative. We may contact you to inform you
about changes in our services, our service offering and other important service
related notices, such as changes to the Policy or about security or fraud
notices.
Protecting Rights and Interests. We will use
your information to protect our rights and interests as well as the rights and
interests of our users and any other person, as well as to enforce this Policy.
Legal Compliance. We may use your information to
comply with applicable legal or regulatory obligations, including informal
requests from law enforcement or other governmental authorities.
Other. We also may use your information to
manage our business or perform functions as otherwise described to you at the
time of collection subject to your consent. Please read all online agreements
carefully before accepting them.
Information Uses resulting from Legitimate Interest
We may use your personal information in the following ways based
on our legitimate interest to respond to your requests:
Responding to your
request for product information. We will contact you to provide information
requested regarding our products and services.
Account creation.
When you request a free trial or you sign-up for our
service we will use your information to create your account on the Platform.
Information Uses resulting from Consent
We may use your personal information in the following ways subject
to your opt-out preferences:
Notify you of product
updates or changes in service. We frequently add enhancements to our
products and services. We may notify you of any new features or changes to the
Platform’s functionality.
Marketing and
promotional. We may send you newsletters, whitepapers, webinar invitations,
or other marketing communications.
Information Sharing
We do not sell, rent, trade, or otherwise share your
personal information with anyone other than third party service providers,
agents or contractors (“Service Providers”) acting on our behalf for limited
purposes in performance of our agreement with you. In this case, these third
parties are authorized to use your personal information only to perform the
service they are providing for us, and do not have an independent right to
share or use this information. AppColl uses the following Service Providers:
Name
|
Location
|
Purpose
|
Amazon
|
Washington, USA
|
Platform hosting
|
Mailgun Technologies (mailjet)
|
Texas, USA
|
Email list management
|
Salesforce
|
Colorado, USA
|
Customer support
|
PayPal
|
California, USA
|
Payment processing
|
Microsoft
|
Washington, USA
|
Customer support
|
Atlassian
|
California, USA
|
Bug tracking
|
RingCentral
|
California, USA
|
Phone service, Online Meetings
|
Google Analytics
|
California, USA
|
Marketing
|
We reserve the right to disclose your personal information
as required by law (e.g., to comply with a subpoena, warrant, court order, or
legal process served on our Web site) and when we believe that disclosure is
necessary to protect our rights, protect your safety or the safety of others,
investigate fraud, and/or respond to a government request.
In the event AppColl goes through a business transition,
such as a merger, acquisition by another company, or sale of all or a portion
of its assets, your personally identifiable information will likely be among
the assets transferred. You will be notified via email and/or a prominent
notice on our Web site of any such change in ownership or control of your
personal information, as well as any choices you may have regarding your
personal information.
Choice/Opt-Out
You may opt-out of receiving our newsletter or marketing
emails from us by following the unsubscribe instructions included in each communication
or you can contact us at support@appcoll.com.
Correcting, Updating or Deleting Your Personal Information
You can review, update and delete your personal information
by logging into your account in AppColl and clicking on the “My Profile” link
in the upper right of every page. You can also review, update and delete your
information in your account and stored by our Service Providers by contacting
us at support@appcoll.com.
If you choose to delete your information, it will be retained in backups for a
period of 30 days from the time you delete it. If you choose to delete
information, it may affect our ability to deliver our services to you.
Links to Other Web Sites
Our Site includes links to other websites whose privacy
practices may differ from those of AppColl. If you submit personal information
to any of those sites, your information is subject to their privacy statements.
We encourage you to carefully read the privacy statement of any website you
visit.
Security
We follow generally accepted industry standards to protect
the personal information submitted to us, both during transmission and once we
receive it. No method of transmission over the Internet, or method of
electronic storage, is 100% secure, however. Therefore, while we strive to use
commercially acceptable means to protect your personal information, we cannot
guarantee its absolute security.
The security of your personal information is important to
us. All information is encrypted using a secure connection (https). All
documents stored on the Platform are encrypted.
You should take steps to protect against unauthorized access
to your device and account by, among other things, choosing a robust password
that nobody else knows or can easily guess and keeping your log-in and password
private. We are not responsible for any lost, stolen, or compromised passwords
or for any activity on your account via unauthorized password activity.
If you have any questions about security, you can contact us
at support@appcoll.com.
Your Rights
If you reside in the European Union, you have the right
under the General Data Protection Regulation to request from AppColl access to
and rectification or erasure of your personal data, data portability,
restriction of processing of your personal data, the right to object to
processing of your personal data, and the right to lodge a complaint with a
supervisory authority. If you reside outside of the European Union, you may
have similar rights under your local laws. Please contact us at support@appcoll.com.
Notification of Privacy Statement Changes
We may update this policy from time to time as our
information practices are modified or changed. If we make any material changes
to this policy that affect your personal information, we will notify you by
email (sent to the e-mail address specified in your account) or by means of a
notice on the Platform prior to the change. We encourage you to periodically
review this page for the latest information on our privacy practices.
Contact Information
You can contact us by writing or email us at the address
below.
AppColl, Inc.
325 Sharon Park Drive, Suite 625
Menlo Park, CA 94025
support@appcoll.com